14-Day Comfort Guarantee
We want you to love your new purchase. Please review your item(s) upon delivery.
If there is an issue with your order, contact ChairClub via phone or email within three (3) days of receipt. If you receive a damaged, defective, or incorrect item, we’ll make it right.
If you’re not completely satisfied with your purchase, just contact us on [email protected] or call 010 035 4400 to return or exchange eligible items, but please keep the following in mind during the return process:
- Returns must be received in original condition within 14 days of receipt or date of purchase, whichever is later.
- Shipping and delivery charges are non-refundable.
- Returns with a receipt will be refunded in the same form as original payment was made.
- Returns with a gift receipt will be refunded with a ChairClub credit.
- Returns will reflect original discounts and promotions.
- Be sure to retain the original packing materials, receipt, and all ChairClub tags for returns.
Proof of purchase is required for exchanges, credits, or refunds on eligible items.
Upon return, your item will be inspected, and exchanges, credits, or refunds will be issued for the purchase price. Shipping and delivery fees are not refundable except in cases of manufacturing defects or transit damage. We reserve the right to refuse returns or exchanges of items that are not in like-new condition because of misuse or damage caused by a customer. Please keep in mind that furniture is vulnerable to damage during shipping. For this reason, it’s important that you please keep and use the original packaging materials for any items you wish to return.
What can’t you return or exchange?
- Gift cards.
- Items marked “final sale” or “non-refundable” are sold “as is.”
What if I need to cancel my order?
We can accept cancellation of your order for items that have not yet shipped or are on backorder. In-stock items normally ship within 24–48 hours after an order has been placed. Once an item has shipped, cancellation is not possible.
- If you order by credit card, your card will be charged as each item is shipped.
- Custom and special order items cannot be cancelled.